Politique de remboursement

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@aeropilates.eu. Please note that returns will need to be sent to the following address:

The Dezac Group Ltd

RETURNS DEPARTMENT

Unit 4 Longhope Business Park

Monmouth Road

Longhope

Gloucestershire

GL17 0QZ

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@aeropilates.eu.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@aeropilates.eu.

Can I return the product if I’m not happy?

You can return most products that have been purchased directly from AeroPilates within 30 days of receipt for a refund as part of our ’30 Day Satisfaction Guarantee’.  The refund will be for the returned items only and will exclude the original and return shipping costs.

Do we provide a pre-paid label for the return?

No. Return postage costs for items returned under the 30 Day Satisfaction Guarantee must be paid by the sender and are non-refundable.

What do I need to do to return a product?

If you are not completely happy with your AeroPilates product and you would like to return it to us, it is important that you contact our Customer Care Team (customerservice@aeropilates.eu) prior to returning the item so that the return can be recorded on your customer account. This will ensure we are aware that your product is coming back and be able to quickly process your return.

You should include a copy of the order invoice or documentation giving the order number together with your details in with the item(s) returned.

My product is faulty, what should I do?

If you experience any problems with your AeroPilates product, please contact our Customer Care Team (customerservice@aeropilates.eu) who will try where possible to resolve the problem without fuss and without you having to return the product.

Unfortunately it is not always possible to solve a product fault without the product being returned. If you have purchased the product directly from AeroPilates then our Customer Care Team will be able to advise you on how to return the product to us.

If the item was purchased from a AeroPilates stockist then you will find that they are normally happy to help in replacing a product within their own returns policy.