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Refund policy

Can I return the product if I’m not happy?

You can return most products that have been purchased directly from AeroPilates within 28 days of receipt for a refund as part of our ’28 Day Satisfaction Guarantee’.  The refund will be for the returned items only and will exclude the original and return shipping costs.

 

Do we provide a pre-paid label for the return?

No. Return postage costs for items returned under the 28 Day Satisfaction Guarantee must be paid by the sender and are non-refundable.

 

What address should I return the product to?

If you are not completely happy with your AeroPilates product and you would like to return it to us, it is important that you contact our Customer Care Team (customerservice@aeropilates.eu) prior to returning the item so that the return can be recorded on your customer account. This will ensure we are aware that your product is coming back and be able to quickly process your return.

You should include a copy of the order invoice or documentation giving the order number together with your details in with the item(s) returned.

The address is:

The Dezac Group Ltd

RETURNS DEPARTMENT

Unit 4 Longhope Business Park

Monmouth Road

Longhope

Gloucestershire

GL17 0QZ

 

When will I get my refund?

A refund will normally be made to the original payment card within 2 – 3 working days of us receiving the returned item(s).

 

My product is faulty, what should I do?

If you experience any problems with your AeroPilates product, please contact our Customer Care Team (customerservice@aeropilates.eu) who will try where possible to resolve the problem without fuss and without you having to return the product.

Unfortunately it is not always possible to solve a product fault without the product being returned. If you have purchased the product directly from AeroPilates then our Customer Care Team will be able to advise you on how to return the product to us.

If the item was purchased from a AeroPilates stockist then you will find that they are normally happy to help in replacing a product within their own returns policy.